Why I Chose AWeber as My Email Service Provider

If you’re in the process of comparing email service providers and would like to learn about my experience using AWeber vs. Mailchimp, this post is for you.
When I first started my business, it was really important to me to keep my monthly fees down to a minimum. I wanted to make sure I could make money each month before I committed to any large monthly fees.

I started off with MailChimp because the pricing was free up to a certain number of subscribers. But, after looking around, I came to realize that other emailing services also provide a free version as well.

So, after only a few months, I decided to change. Why? Because MailChimp offered NO support at the lower payment tiers. And, even at the highest payment tier (where you finally talk with someone on the phone), they have limited hours.

I found Mailchimp’s lack of customer service difficult to manage.

Unless you are an e-mail marketing pro and understand how to effectively:
  • tag your audience correctly
  • send broadcast messages
  • set-up lists correctly
  • develop landing pages
  • set-up campaigns effectively
  • etc.,

signing up for a service with amazing customer service is a MUST.

I can’t express enough how important it is to have someone to problem solve with and double check that you have all of your settings working correctly. Otherwise your audience could end up getting emails that are not intended for them; especially if you have more than one audience. And, since you only have one chance to make a good impression, small business owners can’t afford that.
This is where AWeber comes in as my email service provider.

First of all, all users at AWeber at the free & paid levels get 24/7 support from real people by phone, chat, and email.

THIS IS HUGE!!!  In fact, I pretty much know most of the folks on chat by first name now since there is a handful that are consistently there to help anytime of the day. And, I can’t remember a time where I had to wait more than a minute to chat with someone. So Awesome!


I also had some issues with how I set-up my lists at first (my bad…I did it wrong).

So, one of the kind reps at AWeber took me under his wing and lead me through the entire change from start to finish.

It started with an hour on chat and then I was able to schedule an appointment with him to continue our restructuring of my account over the phone.

It was so important that I didn’t get switched to another rep as he knew exactly what needed to be done.

Can you say AMAZING??

Anyway, you can check-out all of the awesome features and pricing AWeber has to offer on their website. I just wanted to say a few words about how incredible their service is because they deserve it.

If you want to save a few bucks on other email service providers please make sure you know what you’re getting in terms of their customer service. If they don’t provide a service similar to AWeber, trust me, it’s not worth it.

Just save time by starting with AWeber. You won’t be disappointed.

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I only recommend products and services that I have a personal experience with and use myself.

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